Bunch of flowers in the foreground and a blurred cake in the background
Scroll down
 
 

Term and Conditions

Useful information for your stay

Prices:

Our prices are stated per person per day with gourmet half board, including taxes and duties for a minimum stay of three days, with a 10% additional fee for a shorter stay. For short stays up to 4 nights made during the work bridges and festivities, will be charged the same price for the period 21.07. - 12.10. For bed and breakfast only the half-board rate will be discounted by 10 € per person/per day. We regret that it is not possible to confirm a floor or room number in advance. With the publication of this price list, all preceding published price lists become invalid. Should the amount in your booking confirmation differ from the prices published in the price list, the prices stated in the valid price list will always be followed. We reserve the right to alter prices at any time.

Arrival and departure:

On the day of your arrival your room will be available from 3pm; on the day of departure we ask that you vacate the room by 11am.

Payment:

Your hotel bill can be paid in cash, by credit card (Visa, Mastercard, E-card) or in advance by bank transfer. Cash payment by EU citizens cannot exceed 3000 € (as legally required since October 2013, subject to change). Cash payment will be met with a cash discount of 1.5%. Bank transfers and EC cards are not treated as cash payments.

NEW: From 1 January 2014 a destination tax has been imposed in South Tirol. Proceeds from the destination tax are ringfenced for the maintenance and upkeep of infrastructure and services, as well as for the organization of cultural and sporting events. The destination tax is charged per person per night and is collected by the hotel operators. The level of this contribution is 1,60 € per person with an exemption for children and young people under 18. The destination tax is payable on departure and is itemized in the bill.

Cancellations:

Cancellation up to 30 days before the start of your stay will not be charged. Should you change or cancel a booking after this point, for example because you are unable to embark upon your journey or need to leave earlier than envisaged, and we are not able to find an occupant for your reserved room, you will be billed for 70% of the overall booking price. In order to avoid cancellation charges, and in case of illness or other reasons for delay or cancellation, we do recommend that you take out a travel insurance policy. Changes or postponements to your booking will be treated as cancellations. At the time of booking please do ask for further information, read the small print and find further information at www.europaeische.at (the insurance premiums represent 5% of the total reservation cost).

versicherung de

Spa cancellations:

We ask that you let us know 24 hours in advance of the agreed appointment time of any changes or cancellations. In the case of short-notice changes or cancellations treatments will appear in your bill at 100% of the quoted price.

Rooms:

The floor plans for the rooms are organized schematically, it is possible that these will deviate from the booking. All rooms are non-smoking rooms.

Pets:

Can be admitted by prior agreement but are forbidden from entering the dining room or the sun-lounging lawn.

Daily charge without food: 15 €

Internet:

All rooms are furnished with cost-free wifi internet connection. Internet point and wifi are also available in the common areas.

Private Hotel:

The entire hotel complex is open to guests only. That way we are able to ensure maximum privacy and peace for our guests.