Useful information and conditions

Good to know

Arrival and Departure

On your arrival day your room will be available from 15:00hrs, and on the day of departure we ask that the room is vacated by 11:00hrs.

Rooms

The floor plans for our rooms are general to room types, but some may deviate slightly. All our rooms are non-smoking rooms.

Pets

Will be accepted on request but may not enter the dining area or the sunbathing meadow. Daily supplement not including food: € 18

Internet

All rooms have WiFi internet connections free of charge. An internet point and wireless connection is also available in the lobby.

Private Hotel

The entire hotel complex is open to guests only so that we can offer you the most private space possible for a peaceful stay.

Wellness & SPA

1700 m2 with saunas and the heated Sky Pool on our verdant roof terrace.

Gastronomy

3 x daily delights to indulge in, and with 180 days a year of fantastic weather you can indulge directly on our panorama terrace, with its astounding views out over the spa town of Merano.

Fit and Active

At Giardino Marling there is yoga, pilates & co, personal training and many more outdoor activities for you to enjoy.

Terms of Payment

Your Hotel Bill

Your hotel bill can be paid in cash or by credit card (Visa, MasterCard, E-card). There will be a 1.5% discount at the till for payment in cash. Bank transfers and EC-cards are not considered cash payments. Bank transfers must be received into our account on the day before that of your departure or they will not be accepted. We would be happy to share our bank details with you.

Destination Tax

As of 1st January 2014, a destination tax has been introduced in South Tyrol. Revenues from the destination tax will be used for the building and maintenance of local infrastructure and services, as well as organising cultural and sporting events. The destination tax is charged per guest and per night and is collected by the hotels and accommodation providers. The tax is charged at € 1.90 and children and young people under 14 are exempt. The destination tax is payable upon departure and is itemised separately in your hotel bill.

Discounts

Half board price for children in an additional bed in their parents' room

(prices are valid for 2 adults paying full price)

  • up to 3 years, € 20
  • from 4 to 6 years, € 43
  • from 7 to 12 years, € 58
  • from 13 to 16 years, € 73
  • from 17 years 30% reduction on the full list price

Half board prices for children in their own room in the giardino suite and in the deluxe superior suite

(prices valid only where accompanied by 2 adults paying full price)

  • up to 3 years, € 26
  • from 4 to 6 years, € 58
  • from 7 to 12 years, € 70
  • from 13 to 16 years, € 86
  • from 17 years 20% reduction on the full list price

Cancellation Policy

Cancellation up to 30 days before arrival will incur no charge. Should you need to cancel your trip later than this, or leave earlier than intended you will be charged 70 % of the total cost of the booked holiday.
Changes to your booking up to 30 days before your arrival will be treated in the same way as a cancellation.

In order to avoid cancellation charges, and in case illness or other circumstances mean that you arrive late or cannot come, we recommend that you take out holiday insurance cover.

At the time of booking please feel free to ask for the relevant documentation or find out more below
www.europäische.at. Holiday cancellation insurance for 5% of the booked price.

Treatment of SPA appointment cancellations

We ask that you let us know of any changes or cancellations 24 hours ahead of the agreed appointment time. In the event of short notice changes or cancellations, 100% of the charges for the reserved treatments will be charged to your bill.

Partner

Hotel Giardino Marling ***** on Bookingsuedtirol.com

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